Return Policy

Digital Product Return Policy

I appreciate your interest in our digital products. We strive to provide accurate descriptions and high-quality products. Because of the nature of digital goods, all sales are final. We do not offer refunds for digital products once they have been delivered or accessed.

However, we stand behind the quality of our products. If you experience any issues with your digital product, such as it not matching the description provided at the time of purchase, or if it is defective, we will gladly correct the issue or replace the product with a working version.

Here’s how our resolution process works:

1. Contact Us: If you encounter a problem, please contact us within 5 days of purchase via David @ triviacompany.com Provide a detailed description of the issue you are experiencing, including any relevant screenshots or error messages.

2. Verification: We will review your request and may ask for additional information to verify the issue.

3. Resolution: If we determine that the product does not conform to the description or is defective, we will, at our discretion, either:

   • Correct the Issue: We will make reasonable efforts to fix the problem and provide you with a corrected version of the digital product.
   • Replace the Product: If correcting the issue is not feasible, we will replace the product with a working version.

4. Exclusions: This policy does not cover issues arising from:

   • Your own technical difficulties (e.g., problems with your computer, software, or internet connection).
   • Misinterpretation of the product description. Please carefully review the product details before purchasing.
   • Changes to your system or software after the product has been delivered that cause incompatibility.
   • Use of the product in a way that is not intended or recommended.
   • Any custom or bespoke content done at your request

Please note: We reserve the right to refuse a correction or replacement if we determine that the issue is due to any of the exclusions listed above.

By purchasing our digital products, you agree to this Digital Product Return Policy.